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What is the Document Delivery service?

What is DDS?
DDS stands for “Document Delivery Service” which is a service where a QNL patron requests “documents” which are not available or easily accessible in QNL databases for the patron to otherwise obtain. Documents refer to Journal articles, book chapters, conference proceedings and reports.

Who is eligible to request through DDS?
Registered members of QNL are eligible.

How many requests can I put in at a time?
There is no limit on the number of requests.

Do I need to pay for the service?
The DDS service is provided free of charge.

How long it takes to receive the items requested?
In general most of the requests take 2- 3 working days for processing and electronic delivery. Some requests might take up to two weeks depending on the supplier’s processing time and delivery method.

How do I place a DDS request?
DDS requests are submitted through the online DDS form .

How do I submit a request for a book?
The Interlibrary Loan service (ILL) for book requests is not open yet and an update on this service will be posted on the QNL website. You can subscribe to the QNL e-newsletter to see the updates on ILL service.

How do I check the status of my requests?
Status of the requests can be checked by sending an email to [email protected]  for the information.

How will QNL send me the document?
The documents are typically emailed to you as a PDF attachment or, in some cases, a permalink may be emailed you

Can I request images and photographs?
Yes if they are “public domain” or out of copyright.

Will I be notified if the document is unavailable?
QNL will update you if the document is unavailable for copyright reasons, or any reason beyond our control.

If I have questions and need help who do I ask?
You can contact the DDS/ILL department staff for any assistance by email [email protected]

 

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