1. What is Interlending and Document Supply (ILDS) service?
Through this service, a Library member can request documents that are not available or easily accessible in the Library's print collection or online resources. These may include journal articles, book chapters or full books, and conference proceedings and reports.
2. Who is eligible to request through this service?
Registered Library members are eligible to request items through this service.
3. How many requests can I put in at a time?
There is no limit on the number of requests.
4. Do I need to pay for the service?
This service is provided free of charge.
5. How long it takes to receive the items requested?
In general, most of the requests take one day and up to a maximum of seven working days for processing and delivery. Some requests might take up to two weeks depending on the supplier’s processing time and delivery method.
6. How do I place an ILDS request?
ILDS requests are submitted through the online form for this service.
7. How do I check the status of my requests?
For the information, please write to us to check the status of the requests.
8. How will the Library send me the document?
The documents are typically emailed to you as a PDF attachment or, in some cases, a permalink may be emailed you. In the case of books, you need to come and pick them from the User Services Desk at the Library.
9. Can I request images and photographs?
Yes, if they are public domain or out of copyright.
10. Will I be notified if the document is unavailable?
We will update you if the document or book is unavailable for copyright reasons, or any reason beyond our control.
11. If I have questions and need help who do I ask?
You can write to us for any assistance.
