In this presentation, we will explore how behavioral sciences can enhance library services by leveraging nudges (subtle cues that encourage positive behaviors) and addressing sludge (unnecessary friction that hinders user experience). We’ll discuss the importance of conducting sludge audits to identify and eliminate barriers, particularly in academic libraries where efficiency and accessibility are critical. By applying these principles, libraries can improve user engagement, streamline processes, change behaviors and create a more inclusive and user-centered environment.
Presenter
Gordana Latinovic-Rauski, Director of Library Services, UDST (ALA and BCLA member)
Gordana holds an undergraduate degree in education and linguistics from the University of Novi Sad, Serbia, and a master’s in library and information science from the University of British Columbia, Canada.